At Kokeris, we want to provide our customers with the best possible shopping experience, which includes a hassle-free shipping process. We strive to ensure that all orders are processed and shipped promptly, and we offer shipping to customers all over the world. Please read our shipping policies carefully to understand how we process and ship orders.
Processing Time
We strive to process and ship all orders within 3-5 business days of receiving the order. However, please note that during peak seasons, processing times may be longer.
Shipping Time
Shipping times vary depending on the shipping method selected at checkout and the destination of the package. Standard shipping within the US typically takes 6-7 business days.
Shipping Fees
Shipping fees are calculated based on the shipping method selected at checkout and the destination of the package. We offer flat-rate shipping fees in the US at $10.99
Shipping Locations
We currently ship to most locations within the US
Business Days
Our business days are Monday through Saturday, excluding holidays. Orders placed on Sundays or holidays will be processed on the following business day.
Delivery Issues
If you experience any issues with the delivery of your package, such as a delay or missing package, please contact us immediately so we can assist you in resolving the issue.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately so we can file a claim with the shipping carrier and work on resolving the issue.
If your package is lost in transit, please contact us at [email protected]. We will work with our shipping carrier to locate your package and ensure that you receive your order.
Contact Us
If you have any questions or concerns regarding our shipping policies, please do not hesitate to contact us at [email protected]. Our customer service team is available to assist you and answer any questions you may have.